Help
Support
Most problems fall into one of the questions below. If yours does not, write to us and a person will reply.
Get in touch
Email is the only channel we run, and it reaches us directly. There is no ticketing system and no chatbot.
To get a useful answer first time, include: the level number, your browser and version, whether you were on the website or the extension, and what you expected to happen.
Common questions
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We cannot, and it is worth explaining why: progress is stored only in your browser and never sent to us, so we have no copy. Clearing site data, switching browser or device, or playing in a private window will all reset it.
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Codes last 60 seconds. Reload the drop tokens page for a fresh one and paste it promptly. Each code also works only once, so a code you have already redeemed will be refused.
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Every generated board has a valid clearing order. If nothing seems to move, check for greyed padlocked arrows waiting on another arrow, and for blocker cells that are currently red and will turn amber shortly. The hint button will name an arrow that can legally move.
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Arrow count equals level number, so high levels get dense. Use the keyboard instead: focus the board, step through arrows with the left and right keys, and press Enter to clear. Cell size does not affect keyboard play.
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Audio starts on your first tap or key press, because browsers block sound until you interact with the page. Check the sound button in the game header is not muted, since that setting is remembered between visits.
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The store listings are in review. Until they appear, the full game is playable in your browser with no installation.
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Clear site data for this domain in your browser settings, and uninstall the extension if you installed it. That removes everything, including your progress.
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Yes, and those reports go to the front of the queue. Email us with "Accessibility" in the subject, including your browser, operating system and any assistive technology you use.